Managed Services
At Gaichu, we strive to deliver high quality services coupled with quick turn around time and swift response. This is our commitment and philosophy, not just a tag line. We don't compromise on our promises and principles. Always working tirelessly to ensure you succeed.
Managed Services
At Gaichu, we strive to deliver high quality services coupled with quick turn around time and swift response. This is our commitment and philosophy, not just a tag line. We don't compromise on our promises and principles. Always working tirelessly to ensure you succeed.
I T S U P P O R T S E R V I C E S - F U L L T I M E
Desk side support
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Respond to computer related service and trouble calls
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Perform hardware and software troubleshooting for various, desktops/laptops/mobile devices
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Resolve Windows Operating System errors, moderate network troubleshooting skills and knowledge
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Proficient in Microsoft Office, good understanding of Endpoint Protection software
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Correctly track incidents and calls in a timely and accurate fashion
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Moderate knowledge of Microsoft Active Directory
Network Infrastructure
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Responsible for management, support and implementation of Data Center network
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Application delivery and security infrastructure, mostly firewalls
Senior Technical Engineer
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Windows administration support and proficient with the Windows environment OS 10 & 7
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Support and handle break-fix situations on Windows Hardware
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Understanding of Windows OS architecture, ticketing systems, inventory management
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Knowledge of PC support functions
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IT Network Engineer
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Provide assistance in network (Internet, Intranet, and telecommunication) fields planning, construction, commissioning, operation, update and maintenance
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Establish and update network management system, policy and procedures to comply with relevant regulations and standards
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Plan and organise resources on network management
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Clarify network management processes and rules according to the company and project management requirements
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Plan and implement annual network tasks, developing and maintaining plan for company
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Plan and organise training on network area and manage the relevant evidence and record
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Other works requested by IT manager and/or head of Infrastructure