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I T   S U P P O R T    S E R V I C E S   -   L E V E L S  &  C A P A B I L I T I E S 

Computer Processor

Our Capabilities 

All our engineers are vetted, trained, and certified to handle all levels of IT support—from basic to advanced and complex technical work across Servers, Networks, and End-User Computing (EUC). In addition, we offer comprehensive backline support to ensure seamless service delivery and escalation when required.

IT Support L1

Level 1 

Tech will provide with smart hands to offshore remote engineers.

 

 

 

 

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IT Support L2

Tech will provide with smart hands capabilities and basic configuration of devices.

 

 

 

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Level 2

IT Support L3

Tech can perform all work on his own and handle advance level configurations as well as full backline support.

 

 

 

 

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Level 3

IT FTE Support

IT Full Time Engineer support to suit your and your customers’ needs. All the IT support needed for your small or medium sized business.

 

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FTE

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